Refund policy
Returns Policy for Digital Products
Thank you for purchasing our hairdressing education videos. We strive to provide high-quality educational content and a seamless customer experience. Please review our returns policy carefully before completing your purchase.
Digital Products – No Refunds
Due to the nature of digital products, all sales of our hairdressing education videos are final. Once a video has been purchased and downloaded, we are unable to issue refunds, exchanges, or cancellations.
This policy ensures the integrity of our digital content and protects the intellectual property of our creators.
Exceptions to the Policy
We may provide refunds or credits in the following circumstances:
Technical Issues: If you experience technical difficulties that prevent you from downloading or accessing your purchased video and we are unable to resolve the issue.
Duplicate Purchases: If you accidentally purchase the same video more than once, we will refund the duplicate transaction upon verification.
Defective Content: If the video file is corrupted or incomplete, please contact us, and we will provide a replacement.
How to Request Assistance
If you believe you qualify for an exception, please contact our support team at info@sarabriscoe.education within 7 days of purchase.
Include the following information:
- Order number
- Description of the issue
- Any relevant screenshots or error messages
We will review your request and respond within [3-5 business days]
Important Notes
Refunds will not be issued for customer errors, such as purchasing the wrong video or misunderstanding the product description.
By completing your purchase, you acknowledge and agree to this returns policy.
If you have any questions or concerns, feel free to reach out to us at info@sarabriscoe.education
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